1) 亚马逊官方邮箱。
notice@amazon.com
seller-evaluation@amazon.com
pq-评价 @amazon.com
account-confirmation@amazon.com
cn-seller-verification-enquiry@amazon.co.uk
亚马逊总裁贝索斯的邮箱:jeff@amazon.com (真实的邮箱,有人处理,有人回复,不到万不得已不要用)
(2) 卖家绩效团队邮箱(卖家最常用的邮箱,主要用来联系、跟进和处理因为账号绩效问题导致的账号受限,比如 ODR 超标、侵权、虚假发货等,联系时要用英语或所在站点语言,表达要诚恳,要用注册账号时使用的邮箱联系)。
US:seller-performance@amazon.com
CA:seller-performance@amazon.ca
UK: seller-performance@amazon.co.uk
FR: performance-vendeur@amazon.fr
DE: verkaeufer-performance(@amazon.de
ES: performance-vendedor@amazon.es
IT: performance-venditore@amazon.it
JP:alliance@amazon.co.jp
(3) 商品品质相关的申诉邮箱(在商品质量被投诉、商品被抽查、商品被下架等时联系和申诉的邮箱)。
US:pq-评价@amazon.com
US:seller-performance-policy@amazon.com
UK: seller-performance-policy@amazon.co.uk
FR: politique-performance-vendeur@amazon.fr
DE:verkaeufer-performance-richtlinie@amazon.de
IT: performance-venditore-politiche-di-condotta@amazon.it
ES: politicas-performance-vendedor@amazon.es
MX: politicas-performance-vendedor@amazon.com.mx
(4)店铺被冻结或关闭,跟进账号放款的申诉邮箱(账号被冻结后跟进账号余额处理的联系邮箱,也可以在账号被关闭后无法登录时申请 FBA 库存撤仓时使用)。
US:merchant-reserve-inquiry@amazon.com
US: payments-investigate@amazon.com
US: payments-funds@amazon.com
CA: payments-investigate@amazon.ca
UK: payments-investigate@amazon.co.uk
FR:investigation-amzpayments@amazon.fr
DE: payments-nachforschungen@amazon.de
IT: payments-investigate@amazon.it
ES:investigacion-pagos@amazon.es
IN: payments-investigate@amazon.in
MX:payments-funds@amazon.com.mx
(5)知识产权相关问题得到解决后的撤诉邮箱。
US: notice@amazon.com
UK: notice@amazon.co.uk
FR: notifcation@amazon.fr
DE: benachrichtigung@amazon.de
IT: notifica@amazon.it
ES:aviso@amazon.es
IN: notice@amazon.in
MX: notice@amazon.com.mx
申诉邮箱:
pars-rp-core-sellerappeals-transfer@amazon.de
seller-performance@amazon.com 绩效问题
seller-performance-policy@amazon.com 操纵评论及排名
listings-report-proactive@amazon.com
listing-evaluation@amazon.com
listings-report-nasd@amazon.com 产品链接问题/违规变体/产品详情错误/重复链接/类目错误
pq-review@amazon.com
pq-offer-review@amazon.com 产品质量问题
product-compliance-policy@amazon.com 受限品/违禁品问题
pq-policy-safety@amazon.com 产品安全问题
notice-dispute@amazon.com
notice@amazon.com 侵权问题
seller-verification-enquiry@amazon.com
seller-verification-enquiry@amazon.co.uk
cn-seller-verification-enquiry@amazon.co.uk 二审及KYC问题
1) 亚马逊官方邮箱。
notice@amazon.com
seller-evaluation@amazon.com
pq-评价 @amazon.com
account-confirmation@amazon.com
cn-seller-verification-enquiry@amazon.co.uk
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