Dear Amazon Seller Support Team,
I am writing to appeal the warning my store received regarding an ASIN modification issue. I sincerely apologize for any inconvenience caused to Amazon by this matter. I would like to explain the circumstances of the issue in detail to reiterate my respect and commitment to Amazon’s policies.
Root Cause of the Issue
While managing our product listings, one of our team members mistakenly deleted an important ASIN: 老ASIN (SKU: ). To urgently recover the product, my colleague re-uploaded the product using the same SKU but with a new UPC, which generated a new ASIN :新ASIN instead of restoring the original ASIN. Later, after reviewing Amazon’s [ASIN creation policies]
(https://sellercentral.amazon.com/help/hub/reference/G20184459), I confirmed that our recovery method did not comply with Amazon’s policy; we should have restored the original ASIN without creating a new one.
This mistake was unintentional and not an attempt to misuse Amazon’s services. It was solely due to a lack of understanding of the correct ASIN recovery procedures. We take full responsibility for this oversight.
Immediate Actions Taken
Upon receiving the warning, we immediately took the following corrective actions:
1. Delete the wrong information: We deleted the wrong product information and restored the product with the original ASIN: 老ASIN (SKU: ) to ensure the consistency of product information.
2. Internal Investigation and Review: We conducted a thorough internal review of this incident, examining each step in the process to fully understand the nature of the violation.
3. Policy Training: Our team members immediately studied Amazon’s ASIN creation and management policies to ensure a clearer understanding of the relevant guidelines.
Preventive Measures for the Future
To prevent similar issues from occurring, we have implemented and will enforce the following preventive measures:
1. Enhanced Team Training: Regular policy training sessions will be conducted to ensure all team members understand and adhere to Amazon’s policies, especially regarding ASIN management and product listing.
2. Internal Review Mechanism: A multi-level internal review process will be implemented for any product changes to ensure accuracy and policy compliance.
3. Regular Policy Reviews: We will stay updated with Amazon’s policy changes and ensure the team has timely access to any new guidelines or updates.
I would like to once again extend my sincere apologies to Amazon and the relevant teams and commit to adhering strictly to Amazon’s policies in the future. Compliance is our utmost priority, and I respectfully request that Amazon consider reinstating my store.
Thank you for your understanding and support.
Sincerely,
xxxxx
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